Refund policy

RETURN AND REFUND POLICY

Last updated: September 23, 2026

You may request a return within 30 calendar days of delivery. To start a return, email support@eliarowe.com with your order number and the item you would like to return. Please wait for return authorization and instructions before posting a parcel. Our Atlanta mailing address is not a returns address.

For a change-of-mind or fit return, items must be unworn, unwashed, in their original condition, and have all tags attached. Trying an item on indoors to check fit is fine.

Customers are responsible for the cost of a change-of-mind or fit return. Elia Rowe does not charge a restocking fee. For an item that arrives damaged, faulty, or different from what you ordered, contact us with your order number and details. We will review the issue and arrange the appropriate remedy.

Once an authorized return is received and inspected, approved refunds are issued to the original payment method within 7 business days. Your bank or payment provider may take additional time to post the credit. Original shipping charges are not refundable unless the item was damaged, faulty, or sent in error.

We do not offer direct exchanges. You may return an eligible item and place a new order if you would like a different item or size.

For questions, email support@eliarowe.com or use https://eliarowe.com/pages/contact.

The Elia Rowe Team