FAQ

How long does delivery take?
Estimated U.S. delivery is 5–10 business days after your order is accepted, excluding weekends and U.S. federal holidays.

How much is shipping?
Standard shipping is free for U.S. orders.

Will I receive tracking?
Yes. We send tracking details to the email used at checkout after an order is dispatched. Items may arrive in separate parcels.

What is the return window?
You may request a return within 30 calendar days of delivery. Items must be unworn, unwashed, in original condition, and have tags attached. Review the Returns & Refunds Policy for full terms.

Do you offer exchanges?
We do not offer direct exchanges. You may return an eligible item and place a new order for another size or style.

How do I choose a size?
Use the measurements listed on each product page and compare them with a similar garment you already own. Product measurements are garment measurements unless stated otherwise.

How can I contact you?
Email support@eliarowe.com or use our contact form. Include your order number when applicable.